so you may (or may not) know by now we've got our own place. Staci and I are extremely grateful to her parents for their generousity in allowing us to stay with them for awhile but we're on our own again! (call for the address)
basically we're in northern Plano, TX, still close to Frisco and Staci's Family but in our own ward on the other side of the stake. we got a SMOKIN' deal on a 2 bed 2 bath apartment that we had to jump on! we're very excited. now we can have guests! (anyone want a weekend in Texas? : )
Staci is also further excited because she's getting out of the security position she was in to go be an office manager at her brother's chiropractic/ nutrition center! it is so wonderful, The Lord has blessed us so much our hearts are full of gratitude. we have yet to get internet (right now I'm 'borrowing' from our neighbors!) : P other than that we're just trying to get settled. just this past weekend I painted all our wooden bookshelves black to match and Staci's Dad painted the top coat to make 'em look good. they brought them over and now our home is beginning to feel complete!
Sunday, November 22, 2009
Friday, November 6, 2009
TRUE STORY!
wow. today I have now experienced the worst customer service of my entire life! (fyi, this is just a venting/rant post. it was just SO bad I had to mention it! : p )
so I have a car loan with an Arizona based credit union. every month a payment is due on the 7th, but this month I'm refinancing it and thought I'd be able to get around it. the refinance didn't get finished in time and I still came due for the payment. in a scramble on my lunch break, I thought I'd take the payment to a local 'shared branch' credit union and then go grab some food. (a mile from the bank where I work is a small local C.U.)
when I got there the teller at the front counter asked for my loan/account number. I didn't have it, nor did I have a way to get it at the time. I asked her to look it up by my Social Security Number. she said she couldn't, but "If I call the AZ CU they'll give it to me" (over the phone... {riiiiiight})
so I asked if there was any other way- "nope. here's the number"
so I go out to my car and sit on the phone for the next FORTY MINUTES talking to the AZ CU. at first the operator said 'we normally don't give out account numbers over the phone' (several times) but then she gave up and transferred me to the CU credit department. the Credit agent then asked me all of the following questions to "Confirm my identity" (bear in mind, it was JUST TO GET ME MY ACCOUNT NUMBER TO MAKE A CAR PAYMENT!)
ID Questions: SSN, full name, Current address, previous 3 addresses, checking account history, date of account opening, any open credit lines, any open credit cards, approx credit card limits & balances, all closed credit lines, parents names, mother's maiden name, all siblings names, sister's married last name, car year/make/model, and anyone else who may be on the car loan!!
.... just to get the "MEMBER ID#"
then I go back inside 45 minutes into my 60 minute lunch break and ask to make the payment and be on my way. she slides over a form asking for my Driver's license number, last 4 of my ssn, etc., and a RIGHT THUMB PRINT. I almost lost it!
I left that building LIVID and raced a mile down the street to a subway to eat in a hurry (passing a cop in a school zone btw) when I got inside to order some food really quick I waited 5 minutes getting lost in thought at what happened back there when I looked up wondering why the 2 person line hadn't moved an inch. I noticed the man at the counter was ordering SIXTY-FIVE+ footlongs! they had bread covering the entire counter with employees walking the aisles with mustard, mayo etc. I wanted to scream!
I went over to the chik-fil-a next door and ordered some food, swallowed it whole, and left 3 minutes later back to work.
oh. my. goodness.
-true story
so I have a car loan with an Arizona based credit union. every month a payment is due on the 7th, but this month I'm refinancing it and thought I'd be able to get around it. the refinance didn't get finished in time and I still came due for the payment. in a scramble on my lunch break, I thought I'd take the payment to a local 'shared branch' credit union and then go grab some food. (a mile from the bank where I work is a small local C.U.)
when I got there the teller at the front counter asked for my loan/account number. I didn't have it, nor did I have a way to get it at the time. I asked her to look it up by my Social Security Number. she said she couldn't, but "If I call the AZ CU they'll give it to me" (over the phone... {riiiiiight})
so I asked if there was any other way- "nope. here's the number"
so I go out to my car and sit on the phone for the next FORTY MINUTES talking to the AZ CU. at first the operator said 'we normally don't give out account numbers over the phone' (several times) but then she gave up and transferred me to the CU credit department. the Credit agent then asked me all of the following questions to "Confirm my identity" (bear in mind, it was JUST TO GET ME MY ACCOUNT NUMBER TO MAKE A CAR PAYMENT!)
ID Questions: SSN, full name, Current address, previous 3 addresses, checking account history, date of account opening, any open credit lines, any open credit cards, approx credit card limits & balances, all closed credit lines, parents names, mother's maiden name, all siblings names, sister's married last name, car year/make/model, and anyone else who may be on the car loan!!
.... just to get the "MEMBER ID#"
then I go back inside 45 minutes into my 60 minute lunch break and ask to make the payment and be on my way. she slides over a form asking for my Driver's license number, last 4 of my ssn, etc., and a RIGHT THUMB PRINT. I almost lost it!
I left that building LIVID and raced a mile down the street to a subway to eat in a hurry (passing a cop in a school zone btw) when I got inside to order some food really quick I waited 5 minutes getting lost in thought at what happened back there when I looked up wondering why the 2 person line hadn't moved an inch. I noticed the man at the counter was ordering SIXTY-FIVE+ footlongs! they had bread covering the entire counter with employees walking the aisles with mustard, mayo etc. I wanted to scream!
I went over to the chik-fil-a next door and ordered some food, swallowed it whole, and left 3 minutes later back to work.
oh. my. goodness.
-true story
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