wow. today I have now experienced the worst customer service of my entire life! (fyi, this is just a venting/rant post. it was just SO bad I had to mention it! : p )
so I have a car loan with an Arizona based credit union. every month a payment is due on the 7th, but this month I'm refinancing it and thought I'd be able to get around it. the refinance didn't get finished in time and I still came due for the payment. in a scramble on my lunch break, I thought I'd take the payment to a local 'shared branch' credit union and then go grab some food. (a mile from the bank where I work is a small local C.U.)
when I got there the teller at the front counter asked for my loan/account number. I didn't have it, nor did I have a way to get it at the time. I asked her to look it up by my Social Security Number. she said she couldn't, but "If I call the AZ CU they'll give it to me" (over the phone... {riiiiiight})
so I asked if there was any other way- "nope. here's the number"
so I go out to my car and sit on the phone for the next FORTY MINUTES talking to the AZ CU. at first the operator said 'we normally don't give out account numbers over the phone' (several times) but then she gave up and transferred me to the CU credit department. the Credit agent then asked me all of the following questions to "Confirm my identity" (bear in mind, it was JUST TO GET ME MY ACCOUNT NUMBER TO MAKE A CAR PAYMENT!)
ID Questions: SSN, full name, Current address, previous 3 addresses, checking account history, date of account opening, any open credit lines, any open credit cards, approx credit card limits & balances, all closed credit lines, parents names, mother's maiden name, all siblings names, sister's married last name, car year/make/model, and anyone else who may be on the car loan!!
.... just to get the "MEMBER ID#"
then I go back inside 45 minutes into my 60 minute lunch break and ask to make the payment and be on my way. she slides over a form asking for my Driver's license number, last 4 of my ssn, etc., and a RIGHT THUMB PRINT. I almost lost it!
I left that building LIVID and raced a mile down the street to a subway to eat in a hurry (passing a cop in a school zone btw) when I got inside to order some food really quick I waited 5 minutes getting lost in thought at what happened back there when I looked up wondering why the 2 person line hadn't moved an inch. I noticed the man at the counter was ordering SIXTY-FIVE+ footlongs! they had bread covering the entire counter with employees walking the aisles with mustard, mayo etc. I wanted to scream!
I went over to the chik-fil-a next door and ordered some food, swallowed it whole, and left 3 minutes later back to work.
oh. my. goodness.
-true story
Friday, November 6, 2009
Sunday, October 25, 2009
Good news
Staci got a job! it's at a place called Whelan security as a guard. she seems really excited, mainly just to get out of the house! her first day is Wednesday, but she'll go in tomorrow to fill in final paperwork and such. I'll spare what little details I have in order for you all to find out more from her.
other recent events include going to the STATE FAIR OF TEXAS! okay, I admit I didn't know what I was getting into when we were headed out to the fair. truthfully, I always thought of a state fair as sort of a winner-take-all 'state-championship' of sorts of all the various county grand prize winners. (think "state championship" of high school sports). wow it was nothing like what I saw.
I planned on blogging about the state fair two weeks ago just after we went, but the pictures stayed on my camera just long enough to forget about em. they had fried everything though. fried twinkies, fried snickers, fried corn on the cob, even this years 'big hit', fried butter. gross. I DID however try chicken fried bacon. I've never eaten something so bad for you before! haha. the next day my face was shiny from all the grease in the pores :P
anyway the only other tidbit of news is that the yearlong wait for Washington Mutual's final farewell and crossover to Chase happened this morning. it's about frikkin time! I've dealt with that crap for over a year! work on Tuesday ought to go a lot smoother.
that's all for now folks! I say goodnight listening to yet another Texas thunderstorm. ahh I love the rain.
other recent events include going to the STATE FAIR OF TEXAS! okay, I admit I didn't know what I was getting into when we were headed out to the fair. truthfully, I always thought of a state fair as sort of a winner-take-all 'state-championship' of sorts of all the various county grand prize winners. (think "state championship" of high school sports). wow it was nothing like what I saw.
I planned on blogging about the state fair two weeks ago just after we went, but the pictures stayed on my camera just long enough to forget about em. they had fried everything though. fried twinkies, fried snickers, fried corn on the cob, even this years 'big hit', fried butter. gross. I DID however try chicken fried bacon. I've never eaten something so bad for you before! haha. the next day my face was shiny from all the grease in the pores :P
anyway the only other tidbit of news is that the yearlong wait for Washington Mutual's final farewell and crossover to Chase happened this morning. it's about frikkin time! I've dealt with that crap for over a year! work on Tuesday ought to go a lot smoother.
that's all for now folks! I say goodnight listening to yet another Texas thunderstorm. ahh I love the rain.
Sunday, October 11, 2009
running out of patience
I just noticed on my own blog that I haven't updated it in 4 days short of a month. here it is Oct. 11th and what's happened since Sept. 15? ... almost nothing
I'm about to scream.
2 months ago today Staci and I finished up our final day of work, packed our bags and said 'see ya later Arizona', heading for the big D in Texas. we've been here now just short of 2 months staying with Staci's parents (who we are extremely grateful to, btw). We need our own place. we miss our stuff. we miss both having a job. Staci misses having a reason to get up in the morning other than to help me get ready for work. but most of all, we miss the normalcy of adult life.
Staci's doing all she can to find a job right now; she's part of the 50%+ of recent grads who can't find a job. even temp agencies and others aren't returning phone calls. we're both so discouraged we don't find happiness in so many things we used to. in the mean time we're chuggin' along, seemingly always waiting for payday, with the hope that the phone calls she's getting aren't just telemarketers.
sorry for the sad sad post. life is good, just a little rough sometimes.
I'm about to scream.
2 months ago today Staci and I finished up our final day of work, packed our bags and said 'see ya later Arizona', heading for the big D in Texas. we've been here now just short of 2 months staying with Staci's parents (who we are extremely grateful to, btw). We need our own place. we miss our stuff. we miss both having a job. Staci misses having a reason to get up in the morning other than to help me get ready for work. but most of all, we miss the normalcy of adult life.
Staci's doing all she can to find a job right now; she's part of the 50%+ of recent grads who can't find a job. even temp agencies and others aren't returning phone calls. we're both so discouraged we don't find happiness in so many things we used to. in the mean time we're chuggin' along, seemingly always waiting for payday, with the hope that the phone calls she's getting aren't just telemarketers.
sorry for the sad sad post. life is good, just a little rough sometimes.
Tuesday, September 15, 2009
another milestone
wow. as of yesterday I've been home from my mission as long as I was on it. time really does fly; when you're home anyway. some days on a mission feel like forever. I very much appreciate my new companion though! as of right now she's in her 2nd interview with a closed-door Staples™ copy-center facility. it's only open weekdays, AND it's a salary position. we're very excited, and Staci was a little nervous, but it's exactly what she wanted in that company. no cranky old people, a supervisory position, and of course, more $$. (the only downside is it's in Irving, TX, and we want to live in McKinney; they're about an hour drive each way.)
although she doesn't need it, GOOD LUCK Staci!
although she doesn't need it, GOOD LUCK Staci!
Monday, September 7, 2009
The "New"s
It's come to my attention that I have a way with words that allows me to paint a vivid picture, often detailing tragedies so well as to multiply my anxiety with the readers out there. my sincere apologies. in a humble attempt to notice the silver lining of all that has recently transpired (as well as clue you all in, if you haven't heard already), I'm writing this post as a general update of everything that's happened, to the 'tune' of a column from 'Marley & Me':
Tues, August 11th: Staci and I both go to work. the last day of obligations in AZ - Whoo hoo. next day we wake up early. Finally make it to the Social Security Office. her name is now officially "Staci Sanders". YEAH! head home. Staci Cleans, while I run errands. everyone finally realizes we're moving, tomorrow, and makes last attempts to spend time with us. most are disappointed at their own procrastination. few actually say goodbye. sad day. Thursday 6 AM. get up to move truck. prepare the house for immediate evacuation. 7+ ward members committed to be there with additional help. thought the custom flyers would be a big help. 2 people came. 1 left early. all three families got their own box of donuts. scheduled the final inspection. inspector said house wasn't clean enough (removed remaining 8 boxes and bird). rescheduled inspection. finally left town. drove to Duncan via I-10. took 6 hours. oh. my. goodness!
Friday August 14th: woke early. scheduled time to pickup puppy. what were we thinking? left duncan. drove through Lordsburg, Deming, and Las Cruces. Stopped frequently for potty breaks. got lost several times. south of Las Cruces Dad gets lost. find "Stahman's". we were in Pecan Heaven. bought ALOT of pecans, mostly in chocolate. almost died of happiness. then we remembered we were still in New Mexico. Sped towards Texas State line. potty break at texas visitors center. found alternate route AROUND EL PASO. lucky day. drove on to midland. stayed in a hotel around midnight. what a waste. nice hotel, puppy howling & snoring kept us awake all night. should have slept in the car. Staci almost did. made it to the bathtub. very rough night for all of us. drove on to Dallas. arrived late afternoon on saturday. unloaded the truck. called Penske, who said the truck couldn't be dropped off till monday, due to the car hauler trailer. played with the puppy. watched him like a hawk every second of the day. named him Jackson. worried about Jobs not transferring. wondered what Dad would do in Dallas till tuesdays flight home. got a phone call about a job interview 20 minutes south of frisco at a Chase Bank. set the interview for monday. showed up early, and had a 3 hour interview. felt like I was speaking chinese, he was speaking spanish. apparently Washington Mutual and Chase weren't as similar as we thought they were. was introduced to the staff. given a tour of the building. offered the position (30+ hrs. /wk Teller). found out I was never let go from previous job. neither was Staci. Staci gets a call from Staples corporate. they want to offer her a position at a closed door copy facility. only open weekdays. Salary position. we're elated. gets the interview, everything sounds great. no word back now in a week and a half. phone calls aren't returned. by tuesday dad gets on a plane back to AZ. Staci gets another interview for a security position. sounds great! they love her. now they have to wait for the background check. still, no word from either job. I go to work. quickly learn the new bank systems. get put on the front line long before my 'training' on the system is actually done. I take it as a vote of confidence. all goes well. apply for health insurance. won't receive cards for coverage for 4-6 weeks. immediate coverage info is available and given to the pharmacy. no help, no prescriptions. very frustrated. every night the dog howls when we put him in his kennel. if we don't watch Jackson, he 'goes' on something. very annoyed, we play with the idea of a play pen. go to Lowes, buy the parts, and build one. dog gets out, everytime. what a waste. after a week of dog barking, chewing, and peeing/pooping on the carpet we just can't take it anymore. quality of life sinks dramatically. we decided to give up Jackson. put him on craigslist; few days later he's gone. sad for 20+ minutes. then we partied. finally able to go out again. went to the mall. went to an apple store grand opening (installed Snow leopard, and noticed the only difference was the printer stopped working). went to a Texas Rangers baseball game. helped get Staci's parents from the airport after their return trip from Alaska. met with a realtor. met with a loan agent. continued search for home to live in. explained our work situation, being in limbo. put search on hold until we hear back about Staci's (potential) job.
work for me is going well. get a tag for all the Toll roads. my car starts acting up. transmission starts 'hard shifting'. scared, I lookup how much a new transmission will cost. over 3,000 dollars.
this past weekend: Adam hooks up my ford focus to his computer to explain what the check engine light means. the transmission solenoids aren't opening and closing correctly. go to a junkyard. buy a used transmission for 350 bucks. watched / helped Adam replaced the solenoids last Saturday for 4 hours. the car is working great again!
sunday: church, and relaxin
monday (Labor day): help with the RV. go fishing in the community pond and catch a bunch of fish. throw em back. Alaskan Salmon fish fry for dinner at Bryan's. and now just relaxing at home, not looking forward to work tomorrow. think I may be getting a cold. finished this blog. life is good.
Tues, August 11th: Staci and I both go to work. the last day of obligations in AZ - Whoo hoo. next day we wake up early. Finally make it to the Social Security Office. her name is now officially "Staci Sanders". YEAH! head home. Staci Cleans, while I run errands. everyone finally realizes we're moving, tomorrow, and makes last attempts to spend time with us. most are disappointed at their own procrastination. few actually say goodbye. sad day. Thursday 6 AM. get up to move truck. prepare the house for immediate evacuation. 7+ ward members committed to be there with additional help. thought the custom flyers would be a big help. 2 people came. 1 left early. all three families got their own box of donuts. scheduled the final inspection. inspector said house wasn't clean enough (removed remaining 8 boxes and bird). rescheduled inspection. finally left town. drove to Duncan via I-10. took 6 hours. oh. my. goodness!
Friday August 14th: woke early. scheduled time to pickup puppy. what were we thinking? left duncan. drove through Lordsburg, Deming, and Las Cruces. Stopped frequently for potty breaks. got lost several times. south of Las Cruces Dad gets lost. find "Stahman's". we were in Pecan Heaven. bought ALOT of pecans, mostly in chocolate. almost died of happiness. then we remembered we were still in New Mexico. Sped towards Texas State line. potty break at texas visitors center. found alternate route AROUND EL PASO. lucky day. drove on to midland. stayed in a hotel around midnight. what a waste. nice hotel, puppy howling & snoring kept us awake all night. should have slept in the car. Staci almost did. made it to the bathtub. very rough night for all of us. drove on to Dallas. arrived late afternoon on saturday. unloaded the truck. called Penske, who said the truck couldn't be dropped off till monday, due to the car hauler trailer. played with the puppy. watched him like a hawk every second of the day. named him Jackson. worried about Jobs not transferring. wondered what Dad would do in Dallas till tuesdays flight home. got a phone call about a job interview 20 minutes south of frisco at a Chase Bank. set the interview for monday. showed up early, and had a 3 hour interview. felt like I was speaking chinese, he was speaking spanish. apparently Washington Mutual and Chase weren't as similar as we thought they were. was introduced to the staff. given a tour of the building. offered the position (30+ hrs. /wk Teller). found out I was never let go from previous job. neither was Staci. Staci gets a call from Staples corporate. they want to offer her a position at a closed door copy facility. only open weekdays. Salary position. we're elated. gets the interview, everything sounds great. no word back now in a week and a half. phone calls aren't returned. by tuesday dad gets on a plane back to AZ. Staci gets another interview for a security position. sounds great! they love her. now they have to wait for the background check. still, no word from either job. I go to work. quickly learn the new bank systems. get put on the front line long before my 'training' on the system is actually done. I take it as a vote of confidence. all goes well. apply for health insurance. won't receive cards for coverage for 4-6 weeks. immediate coverage info is available and given to the pharmacy. no help, no prescriptions. very frustrated. every night the dog howls when we put him in his kennel. if we don't watch Jackson, he 'goes' on something. very annoyed, we play with the idea of a play pen. go to Lowes, buy the parts, and build one. dog gets out, everytime. what a waste. after a week of dog barking, chewing, and peeing/pooping on the carpet we just can't take it anymore. quality of life sinks dramatically. we decided to give up Jackson. put him on craigslist; few days later he's gone. sad for 20+ minutes. then we partied. finally able to go out again. went to the mall. went to an apple store grand opening (installed Snow leopard, and noticed the only difference was the printer stopped working). went to a Texas Rangers baseball game. helped get Staci's parents from the airport after their return trip from Alaska. met with a realtor. met with a loan agent. continued search for home to live in. explained our work situation, being in limbo. put search on hold until we hear back about Staci's (potential) job.
work for me is going well. get a tag for all the Toll roads. my car starts acting up. transmission starts 'hard shifting'. scared, I lookup how much a new transmission will cost. over 3,000 dollars.
this past weekend: Adam hooks up my ford focus to his computer to explain what the check engine light means. the transmission solenoids aren't opening and closing correctly. go to a junkyard. buy a used transmission for 350 bucks. watched / helped Adam replaced the solenoids last Saturday for 4 hours. the car is working great again!
sunday: church, and relaxin
monday (Labor day): help with the RV. go fishing in the community pond and catch a bunch of fish. throw em back. Alaskan Salmon fish fry for dinner at Bryan's. and now just relaxing at home, not looking forward to work tomorrow. think I may be getting a cold. finished this blog. life is good.
Thursday, September 3, 2009
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